Department Manager- Walden
Job Description Department Manager To drive sales in your department while delivering an exceptional store environment, colleague and customer experience.
Collaborate with the management team to support the daily operation of the store.
Develop and motivate a high performing and engaged team.
FLSA Classification:
Exempt Reports to:
Assistant Store Manager / Store Manager This role will:
oCoach and manage your team to deliver an exceptional store environment, colleague and customer experience while driving commercial performance to maximise sales Key
Responsibilities:
People oWork with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating) oDeliver the colleague experience by motivating and engaging your team with a focus on the colleague experience, wellbeing and recognition oProvide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experience oAssist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policies oCollaborate with Assistant Store Manager and the People & Culture team on Employee Relations matters and performance management oCarry out performance management activities with your team, including absence management oCommunicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares' oSupport a culture of continuous learning and development with your team oLeverage the performance and potential of your team by identifying and improving talent with regular feedback Sales & Customer Experience oUse all available data to gain full knowledge of your department's performance to drive sales and meet targets oManage stock file accuracy in your allocated department by using all available information oDrive product improved availability in-store with a consistent focus on size and option control to meet customers' expectations oRegularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis oSupport and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets oCarry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engaged oSupport colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales oDeliver the customer experience according to Primark standards, including managing customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management Operations / Cost Control oReview your team's inventory orders before they are placed for the department, optimise stock levels to maximise sales and minimise stock loss, through effective use of the Stock Replenishment System (PSR) oManage all pricing in line with the Primark Pricing Principles guide, e.
g.
monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS signage displayed oResponsible for the effective layout of your departmental stockroom and maintaining stockroom standards oAssist the Store Manager with the protection of people, property and premises by securing cash, stock and property.
Keyholder responsibility including availability for emergency call outs oCollaborate with the store management team to support the Store Manager with the daily running of the store (and deputise when required) oDemonstrate robust knowledge of 'The Way We Work' manual and its application in store oResponsible for managing controllable costs (e.
g.
minimizing the probability of soiled & damaged goods) and continuously seek opportunities for cost savings oSupport the daily running of the store by adhering to all Primark's policies and procedures oUndertake Operations & EHS Store responsibilities on a rotational basis where you will support the Store Manager in maintaining a safe & efficient place of work.
Responsible for completion of Operations and EHS activities throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environment Skills & Experience oA role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service oResilient with a proven ability to lead a team and confident in giving constructive feedback to others oCommercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive sales oGood planning and organizational skills, prioritising and working within agreed timescales oAbility to effectively manage difficult situations and have good problem-solving skills oDemonstrable experience within Primark having reached Team Manager level or experience in a similar management role, preferably within a high-volume retail environment Primark is an Equal Opportunity Employer and welcome all job seekers including individuals with disabilities and veterans with disabilities.
If you have a disability and believe you need a reasonable accommodation in order to search or a job opening or apply for a position, email email protected with your request.
This email is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Recommended Skills Coaching And Mentoring Commercial Awareness Confident And Emotionally Stable Coordinating Cost Reduction Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
Collaborate with the management team to support the daily operation of the store.
Develop and motivate a high performing and engaged team.
FLSA Classification:
Exempt Reports to:
Assistant Store Manager / Store Manager This role will:
oCoach and manage your team to deliver an exceptional store environment, colleague and customer experience while driving commercial performance to maximise sales Key
Responsibilities:
People oWork with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating) oDeliver the colleague experience by motivating and engaging your team with a focus on the colleague experience, wellbeing and recognition oProvide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experience oAssist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policies oCollaborate with Assistant Store Manager and the People & Culture team on Employee Relations matters and performance management oCarry out performance management activities with your team, including absence management oCommunicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares' oSupport a culture of continuous learning and development with your team oLeverage the performance and potential of your team by identifying and improving talent with regular feedback Sales & Customer Experience oUse all available data to gain full knowledge of your department's performance to drive sales and meet targets oManage stock file accuracy in your allocated department by using all available information oDrive product improved availability in-store with a consistent focus on size and option control to meet customers' expectations oRegularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis oSupport and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets oCarry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engaged oSupport colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales oDeliver the customer experience according to Primark standards, including managing customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management Operations / Cost Control oReview your team's inventory orders before they are placed for the department, optimise stock levels to maximise sales and minimise stock loss, through effective use of the Stock Replenishment System (PSR) oManage all pricing in line with the Primark Pricing Principles guide, e.
g.
monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS signage displayed oResponsible for the effective layout of your departmental stockroom and maintaining stockroom standards oAssist the Store Manager with the protection of people, property and premises by securing cash, stock and property.
Keyholder responsibility including availability for emergency call outs oCollaborate with the store management team to support the Store Manager with the daily running of the store (and deputise when required) oDemonstrate robust knowledge of 'The Way We Work' manual and its application in store oResponsible for managing controllable costs (e.
g.
minimizing the probability of soiled & damaged goods) and continuously seek opportunities for cost savings oSupport the daily running of the store by adhering to all Primark's policies and procedures oUndertake Operations & EHS Store responsibilities on a rotational basis where you will support the Store Manager in maintaining a safe & efficient place of work.
Responsible for completion of Operations and EHS activities throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environment Skills & Experience oA role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service oResilient with a proven ability to lead a team and confident in giving constructive feedback to others oCommercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive sales oGood planning and organizational skills, prioritising and working within agreed timescales oAbility to effectively manage difficult situations and have good problem-solving skills oDemonstrable experience within Primark having reached Team Manager level or experience in a similar management role, preferably within a high-volume retail environment Primark is an Equal Opportunity Employer and welcome all job seekers including individuals with disabilities and veterans with disabilities.
If you have a disability and believe you need a reasonable accommodation in order to search or a job opening or apply for a position, email email protected with your request.
This email is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Recommended Skills Coaching And Mentoring Commercial Awareness Confident And Emotionally Stable Coordinating Cost Reduction Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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