Field Network Analyst
General InformationPress space or enter keys to toggle section visibility City Buffalo State/Province New York Country United States Department Technical Customer Services Date Wednesday, July 26, 2023 Working time Full-time Ref# 20022919 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum- $ 50,000 Annual Base Salary Maximum $ 60,000 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Overview:
ComDoc, A Xerox Company, is one is seeking a technical, customer service oriented Field Network Analyst who is responsible for assisting customers with product and network specific troubleshooting, installs and 3rd party software support at customer locations.
What You'll Do:
Provide first line support and technical assistance to all contract customers.
Install print drivers and establish network and local printer connections at customer locations Manage critical customer situations and provide timely resolutions by tracking and escalating issues through proper channels Close tickets and document important customer network environment information Utilize provided resources for in depth troubleshooting Provide an outstanding customer experience Apply break-fix solutions to resolve customer printer and copier hardware issues Stay current on all product knowledge and system training Work closely with dispatch and sales to coordinate networking and special requests with new customer installs What You Need to Succeed:
Associates degree or industry certifications (MCSE, A+, MCP) preferred.
5-10
years copier service or industry related experience.
Experience with networking is required, including:
Solid understanding of Windows workstation and server O.
S.
General understanding of MAC environment Basic command line knowledge (ipconfig, ping, and tracert) Knowledge of protocols and available ports TCP/IP and USB Printer installation knowledge File sharing and permissions for workstation and server Familiarity with Exchange Familiarity with Xerox and HP office printers and copiers preferred Working knowledge of all Microsoft Office Products Experience with both Windows and Mac based operating systems is a definite plus.
Ability to work under stress Strong customer service skills.
Strong relationship management skills with customers and personnel within the organization required.
Strong organizational skills and ability to troubleshoot digital copiers required.
Strong initiative with ability to seek out relevant information prior to making timely decisions.
Must have strong mechanical aptitude skills and electronic troubleshooting skills Strong relationship management skills with customers and personnel within the organization required.
Strong Computer skills and familiarity with the internet and networking required.
Ability to work evening and weekend hours during peak periods.
Must have strong ethics and work as an effective, collaborative team member Ability to work under stress/pressure to meet deadlines and financial objectives.
Ability to speak, read and write in English.
Sit for extended periods of time in an office environment - i.
e.
at a desk, in meeting room What We Offer:
Competitive compensation Comprehensive benefits offerings (including medical, dental, vision, life insurance) Retirement Plan - 401K Paid holidays, personal choice days, and paid time off A culture that offers flexibility and a healthy work life balance #LI-JL1 Recommended Skills Business Relationship Management Command Line Interfaces Coordinating Customer Experience Customer Service Electronics Estimated Salary: $20 to $28 per hour based on qualifications.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Overview:
ComDoc, A Xerox Company, is one is seeking a technical, customer service oriented Field Network Analyst who is responsible for assisting customers with product and network specific troubleshooting, installs and 3rd party software support at customer locations.
What You'll Do:
Provide first line support and technical assistance to all contract customers.
Install print drivers and establish network and local printer connections at customer locations Manage critical customer situations and provide timely resolutions by tracking and escalating issues through proper channels Close tickets and document important customer network environment information Utilize provided resources for in depth troubleshooting Provide an outstanding customer experience Apply break-fix solutions to resolve customer printer and copier hardware issues Stay current on all product knowledge and system training Work closely with dispatch and sales to coordinate networking and special requests with new customer installs What You Need to Succeed:
Associates degree or industry certifications (MCSE, A+, MCP) preferred.
5-10
years copier service or industry related experience.
Experience with networking is required, including:
Solid understanding of Windows workstation and server O.
S.
General understanding of MAC environment Basic command line knowledge (ipconfig, ping, and tracert) Knowledge of protocols and available ports TCP/IP and USB Printer installation knowledge File sharing and permissions for workstation and server Familiarity with Exchange Familiarity with Xerox and HP office printers and copiers preferred Working knowledge of all Microsoft Office Products Experience with both Windows and Mac based operating systems is a definite plus.
Ability to work under stress Strong customer service skills.
Strong relationship management skills with customers and personnel within the organization required.
Strong organizational skills and ability to troubleshoot digital copiers required.
Strong initiative with ability to seek out relevant information prior to making timely decisions.
Must have strong mechanical aptitude skills and electronic troubleshooting skills Strong relationship management skills with customers and personnel within the organization required.
Strong Computer skills and familiarity with the internet and networking required.
Ability to work evening and weekend hours during peak periods.
Must have strong ethics and work as an effective, collaborative team member Ability to work under stress/pressure to meet deadlines and financial objectives.
Ability to speak, read and write in English.
Sit for extended periods of time in an office environment - i.
e.
at a desk, in meeting room What We Offer:
Competitive compensation Comprehensive benefits offerings (including medical, dental, vision, life insurance) Retirement Plan - 401K Paid holidays, personal choice days, and paid time off A culture that offers flexibility and a healthy work life balance #LI-JL1 Recommended Skills Business Relationship Management Command Line Interfaces Coordinating Customer Experience Customer Service Electronics Estimated Salary: $20 to $28 per hour based on qualifications.
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